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Policies and Conditions

 


Accepted Forms of Payment

Visa, MasterCard, and Discover. Bank wire transfers. Business checks and cashiers checks with prior approval. Postal money orders. Western Union money transfers.

 


Back Orders

 

Our online inventory is generally up-to-date.  However, if your order exceeds our available inventory we will contact you immediately and give you the option to cancel your order or keep your order active until new inventory arrives.

 


International Orders

 

International orders must be paid in full prior to being shipped.  All payments must be made in US Dollars.

 

For international orders our preferred payment method is a bank wire transfer.  For orders under USD 150, shipping to Canada, western Europe, Australia or New Zealand, payment can be made online, when using a verified shipping address.

 

We are not responsible for customs clearance in your county or for any duties or import fees.  Please check with your local customs office in advance of placing any order to check which fees or import restrictions that may apply.  Your local customs authority may ask for the Harmonized Code for gold leaf which is 7108.13.10.  We will not falsify customs documents to avoid paying fees or duties in the destination country.

 

Shipments containing flammable materials, such as primers, topcoats, and oil-base size, MUST be shipped by ground services and can therefore only be shipped to the US and Canada.

 

Orders returned to us due to import restrictions or for non-payment of duties or fees, will be subject to a restocking fee.  Costs for returning your payment will deducted from the refund.  Shipping costs are not refundable.

 

PROCEDURE FOR INTERNATIONAL ORDERS:

To place an international order, please add the items you would like to the online shopping cart.  Using the Ship to drop-down, Select Outside U.S., then click Send Order Information.  Fill in the required information on the form, and then Send Order Information.  Once we have the order information, we will calculate shipping costs, and email you with an order invoice along with shipping and payment options.


Customer Satisfaction

 

If for any reason you are not satisfied with any of our gold leaf products, please contact us.


Credit Card Processing Fees

 

Credit card processing fees will not be refunded if an order is cancled and the credit card has already been run or if the order was placed online. Our credit card processor unfortunaltey no longer refunds these fees.

 


Return Policy

 

If you wish to return any of our products please contact us in advance.   All returns must be authorized.    Returned items must be in their original packaging and condition.  Books with broken seals will not be accepted for return.  Returned items damaged by insufficient packaging or careless handling will not be refunded.

• Special and custom orders are not eligible for return.

• Shipping and insurance fees are not refundable.

• Returns will not be accepted after 60 days.

Credit card and online orders are refunded electronically and can take up to 7 days to appear back on your account depending on the policies of your bank.

 

Restocking Fees:

Unused items returned within 30 days are subject to a 6% restocking fee.
Unused items returned within 60 days are subject to a 12% restocking fee.

If we have shipped you the wrong item fees do not apply.

 

Exchanges

If the wrong item was ordered these options are available:

1. Place another order for the correct item, and send back the original item within 30 days.  A refund, less the 3.5% credit card processing fee, on the original item will be processed when it arrives back.  Our credit card processor no longer refunds the processing fees to us.

2. Return the original item to us and when it arrives, we’ll charge your credit card for shipping and any difference in price, and get the replacement item out to you.

 

Return Shipping:

Unless we have made an error on your order, return and exchange items are shipped at your expense.
    
Leaf products are fragile and easily damaged and should be returned in packaging that will protect them from damage.  A book returned inside a standard letter envelope, or a pack shipped without padding WILL be damaged by postal equipment and will not be eligible for a refund.  Please use the original padded envelope and cardboard, or box with packing peanuts, when shipping items back.

 

We are not responsible for packages that we do not receive, nor are we responsible for damage caused by the shipping company used for the return.   Consider insuring the package if it’s valuable.

 

IMPORTANT:  Shipments containing flammable/hazardous materials such as primers, topcoats, and oil-base size, MUST be shipped by FedEx or UPS ground services.  FAA fines for shipping flammable materials by air are hefty.  The post office will not ship flammable/hazardous items. Flammable materials should be packaged to prevent damage and leaks during shipping.  Use of a plastic bag around the containers is recommended.  FedEx and UPS will charge the sender for cleanup and for any damage to their equipment if there is a leak.

 

Large Project Orders:

If you are ordering for a large project of at least four packs of real gold leaf and are unsure of how much leaf or supplies you will ultimately be using, please contact us for an advance return authorization.

 


Sales Tax (California Only)


We collect sales tax on orders shipped to California addresses.

 

If you are purchasing for resale and have a Resale Certificate issued by the California Board of Equalization, please fax or email a copy of the certificate to us PRIOR to your order being shipped.  Other forms or documentation cannot be accepted.  The exemption is ONLY valid for orders shipped to the address on the certificate.

 

Religious and non-profit organizations arenot automatically exempt from paying California sales tax.  To avoid having sales tax collected, you will need an exemption certificate issued by the California State Board of Equalization.  Other forms or documentation cannot be accepted.

 


Privacy Policy

 

We do not sell or share customer information with other companies for any purpose.

We may send promotional emails, but you can permanently unsubscribed at any time.

We do not store credit card or payment information.